Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Charged extra after cancelling subscription

New Here ,
Aug 27, 2020 Aug 27, 2020

Copy link to clipboard

Copied

I cancelled my Stock subscription and got charged €100!! This is ridiculous! And I can't find a damn phone number or email to contact about this. According to the person I spoke to when my trial got extended, they said it would be no problem to cancel my subscription at any time.

TOPICS
Account management, Plans and purchase

Views

36

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Aug 27, 2020 Aug 27, 2020

Copy link to clipboard

Copied

LATEST

Hi Token_Photographer,

You had signed up for an annual subscription and failed to cancel before the renewal, these are the terms you agreed to when you signed up for the subscription. That being said I can see that you only used two licenses from your subscription. Please contact our customer care team: https://helpx.adobe.com/contact.html for additional assistance. Click on the chat icon in the lower right corner of the page.

EBQ

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
Buy Adobe Stock
Getting Started