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Checkout issues that we can't resolve

Explorer ,
Nov 01, 2022 Nov 01, 2022

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I am having an issue with the checkout when downloading images. The system keeps timing out and the image does not download, "Sorry but a system error occurred". The problem is the system bills my account for an image I didn't get. If I try again the image usually downloads but I get billed again. I had 19 double billings in the past 4 weeks.

I did a chat last week and the tech could see what was happening and they credited me for 6 of them. I tried chat yesterday and the tech lost the connection. I called customer service and the agent could not understand what I was trying to tell him.

Has anybody seen this before, attached is a screenshot of the error code.

Thanks

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Download , Licensing

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correct answers 1 Correct answer

Community Expert , Nov 01, 2022 Nov 01, 2022

Did you show the screenshot? 

 

The only solution to this is to contact Adobe customer care. I strongly recommend chat. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone c

...

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Community Expert ,
Nov 01, 2022 Nov 01, 2022

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Did you show the screenshot? 

 

The only solution to this is to contact Adobe customer care. I strongly recommend chat. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Nov 01, 2022 Nov 01, 2022

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This is a generic error with various causes. You'll need to contact customer care for assistance. Our forum users would not be able to assist you with purchasing issues.

EBQ

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