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Choosing whether to use subscription or prepaid Adobe Stock credits for a purchase

New Here ,
Aug 14, 2023 Aug 14, 2023

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I got an email saying that my prepaid Adobe Stock credits are expiring soon, so I want to use them. However, I also have a subscription, and when I try to purchase a photo it always uses the subscription credits instead of the prepaid ones. How can I use the prepaid credits while I have subscription credits available?

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Plans and purchase

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Community Expert ,
Aug 14, 2023 Aug 14, 2023

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The system does not allow you to choose which credits to use first, but it will always try to use the lower value credits. In this case, subscription credits are of a lower value, so when taking a standard licence the system will use them first, sparing your credits for an eventual extended licence buy. But that is probably not what you want to do now.

 

I would contact Adobe support on this. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.


For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)



Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.


If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Aug 14, 2023 Aug 14, 2023

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Hi dbdc,

Could you send me a message via the envelope icon on this page and I can see what I can do to assist you.

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