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Clicking heart or 'save to library' button does nothing

New Here ,
Feb 26, 2021 Feb 26, 2021

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Cannot save images to library no matter what method I try on the website.

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Troubleshooting

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Adobe Employee ,
Feb 26, 2021 Feb 26, 2021

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Is it any asset? Is it any library?

 

 

EBQ

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New Here ,
Feb 26, 2021 Feb 26, 2021

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Any asset on the stock website - video or still.
I've tried creating new libraries but clicking the button or the heart
doesn't open a pop-up or anything like that.

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Adobe Employee ,
Feb 26, 2021 Feb 26, 2021

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Hello mikaelad73588203 ,

Do you see any error when click on save (heart) button. Which browser are you using. 

Can you try to chance browser and see if that helps. 

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Community Beginner ,
Mar 02, 2021 Mar 02, 2021

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I am also having this problem. Cannot save any items to any creative cloud stock library, tried deleting and creating new libraries. Experiencing on Chrome and Safari on a Mac Mini 2018 (OS X Big Sur). Turned off all browser pop up and ad blockers, the heart button has no effect. No pop up, no notification, no error messages.

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Participant ,
Jan 30, 2023 Jan 30, 2023

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Go to libraries - drop down will open - you may only see a few library titles BUT SCROLL DOWN to see more including default categories, which is most likely where your HEART/FAVES went. I thought mine weren't saved either - and eventually found the "music" default folder where they were saved.

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