Cobrança Indevida

[Walmir25725970myw7]

Boa tarde, estou sendo cobrado por um plano que nunca assinei e nunca utilizei. O Adobe Stock. Vocês tem qye cancelar e devolver meu dinheiro. Obrigado

[jane-e · Accepted solution]

Good afternoon, I'm being charged for a plan I've never signed and never used. O Adobe Stock. You have qye cancel and return my money. Thank you

By @Walmir25725970myw7

To cancel, follow these steps:

https://helpx.adobe.com/stock/kb/cancel-membership-subscription-stock.html

For help with billing, contact Adobe Customer Care directly:
https://helpx.adobe.com/contact.html?rghtup=autoOpen  

If your browser blocks auto-open the Chat window, try these tips:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

You can also send tweet to @AdobeCare.

~ Jane

[Walmir25725970myw7]

If I follow your guidance, I will be charged an additional $150 for a plan I did not apply for. You have to cancel and refund my money urgently please. This is absurd!! If you look you will see that I have never used Adobe Stock.







Good afternoon, I'm being charged for a plan I've never signed and never used. O Adobe Stock. You have qye cancel and return my money. Thank you

By @Walmir25725970myw7 <>

To cancel, follow these steps:

https://helpx.adobe.com/stock/kb/cancel-membership-subscription-stock.html <>

For help with billing, contact Adobe Customer Care directly:
https://helpx.adobe.com/contact.html?rghtup=autoOpen  <>

If your browser blocks auto-open the Chat window, try these tips:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  <>

You can also send tweet to @AdobeCare.

~ Jane

[Nancy OShea · Accepted solution]

@Walmir25725970myw7,

This web forum is a user-to-user community.  We don't work for Adobe. 

Fellow users can't help you with billing or account matters.  Plead your case directly to an Adobe agent who may be able to waive the cancellation fee for you.  Best of luck.

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

[Nancy OShea]

[Moderator moved from Using the Community (forums) to Account, Payment & Plan.]

[jane-e]

[Moderator moved from Using the Community (forums) to Account, Payment & Plan.]

By @Nancy OShea

It's a year later and this thread asking about Adobe Stock does not appear to be in either Using the Community or Account, Payment, & Plan. Someone must have moved it without saying so...

[Nancy OShea]

The result of a glitch or some other forum weirdness.

[Hannah32550012ssb4]

Fui cobrada na hora de baixar o aplicativo, sem minha autorização. Quero meu dinheiro de volta, nem consegui fazer o uso de um dia desse aplicativo horrível e descontou 120 direto no meu banco !!! 

[jane-e]

@Hannah32550012ssb4 

You have jumped into thread from a year ago on the Adobe Stock forum that has been marked Correct. What did you purchase? A subscription to Adobe Stock or something else? Please provide details so we can better assist and move your comment if needed.

Jane

[WendellaBee]

I don't see any transactions where you have purchased something from Adobe, Stock or otherwise. If you have an issue with a purchase from Adobe please refer to the information in this thread for how to contact customer care.

[kglad]

@Hannah32550012ssb4 

contact adobe support if there's a charge by adobe on your credit card.  there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...