Colleague needs access to browse and license from our stock library

New Here ,
Sep 16, 2022 Sep 16, 2022

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I've had an account with Adobe stock for years. I can't find out if it's actually an Adobe Teams account because Adobe.

Normally I license all stock for my org. I'm going on a trip and my colleague needs to browse and license assets before I return. Can I add him to the account somehow so he can license while I'm away?

 

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Account management , Licensing

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Adobe Employee , Sep 16, 2022 Sep 16, 2022

You are the contract owner and administrator of the team account. You would have access to the Adobe Stock subscription, as the admin, as long as there is someone assigned to the Adobe Stock subscription whether it is you or your colleague. If you add any adminstrators or users to the team they will also have access to the Adobe Stock quota. You might find this FAQ to be helpful, scroll to the section about Teams: https://helpx.adobe.com/stock/help/enterprise-teams.html

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Community Expert ,
Sep 16, 2022 Sep 16, 2022

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If it were a Teams account, you would see it in https://adminconsole.adobe.com if and only if you are an administrator for your Teams account. If not, you need to find the administrator, which should be someone in your company.

 

I would guess, as you asked that question, that it is not a Teams account.

 

By contacting Adobe customer support, you can get that answer. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

 

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Sep 16, 2022 Sep 16, 2022

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I was able to chat with an agent and was able to add a user here:

https://adminconsole.adobe.com/

Also, only one stock account is allowed initially. I had to remove myself from stock, then assign it to my colleague. After that, we are both allowed to license stock, even though it says I do not have access to stock and he does. Another Adobe win.

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Adobe Employee ,
Sep 16, 2022 Sep 16, 2022

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You are the contract owner and administrator of the team account. You would have access to the Adobe Stock subscription, as the admin, as long as there is someone assigned to the Adobe Stock subscription whether it is you or your colleague. If you add any adminstrators or users to the team they will also have access to the Adobe Stock quota. You might find this FAQ to be helpful, scroll to the section about Teams: https://helpx.adobe.com/stock/help/enterprise-teams.html

EBQ

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