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Color is Off

smithboysmom
New Here ,
Aug 17, 2020 Aug 17, 2020

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I purchased a license for a photo from Adobe Stock. Beautiful photo. When I downloaded the photo the color is completely off. Way too green and muddy. All the other photos I downloaded were perfect. I called and left a message for tech support but no one has called me back. What do I do? I really want the photo - just color corrected as shown. 

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Licensing , Troubleshooting

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EvilBugQueen1 Adobe Employee
Adobe Employee ,
Aug 18, 2020 Aug 18, 2020

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Please post the asset ID so we can troubleshoot.

EBQ

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smithboysmom
New Here ,
Aug 18, 2020 Aug 18, 2020

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ā€ƒ

adobestock_244957070-2.jpeg

ā€ƒThe stock number is 244957070. The preview online is gorgeous. The download is awful. Thanks!

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