Come avere un rimborso?

[Raffaele274141871tyo]

Ho attivato il periodo di prova gratuito di Adobe stock fino al 4 dicembre ma l'addebito dell'abbonamento è avvenuto il 3 dicembre,un giorno prima della fine della prova e quindi prima che potessi annullare  la sottoscrizione. Come posso avere un rimborso visto che non era mia intenzione pagare il mese di abbonamento 

[Abambo · Accepted solution]

The charge is precise on the minute. So if you took your subscription on the 3rd November 11:56 you will be charged on the 3rd December at 11:57. 

You can still cancel as you are well into the 14 days of your paid subscription, and you will get a refund. The refund is processed manually and takes up to 10 working days to arrive at your account. 

When you cancel, you will get a confirmation mail. Be sure to watch that to be sure of the cancel.

To cancel go to https://account.adobe.com/plans and select "Manage plan".

Update this if you need further help. 

If you need assistance with the cancel, you can contact Adobe customer care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)