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COMO CAMBIAR EL PLAN ANUAL A MENSUAL? AYUDA

Community Beginner ,
Apr 28, 2022 Apr 28, 2022

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como cambiarlo... porfavor si alguien puede ayudar

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correct answers 1 Correct answer

Community Expert , Apr 29, 2022 Apr 29, 2022

Wait for the end of the subscription. Cancel. Take a monthly plan. You will lose accumulated unused credits by doing so.

 

Alternatively, contact customer service, if there is a different solution.Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be fou

...

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Community Expert ,
Apr 29, 2022 Apr 29, 2022

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Wait for the end of the subscription. Cancel. Take a monthly plan. You will lose accumulated unused credits by doing so.

 

Alternatively, contact customer service, if there is a different solution.Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Apr 29, 2022 Apr 29, 2022

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pero si espero el final de la suscripcion me va a cobrar mas que cancelando la suscripcion... no entiendo puede explicar?

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Community Expert ,
Apr 29, 2022 Apr 29, 2022

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With early cancellation you will pay half of the remaining due as early cancellation fee, but when you do that, it's illogical to take a subscription on the month. You can cancel anytime by paying the early cancellation fee. Be aware that you will lose unused asset credits, by doing so.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Apr 29, 2022 Apr 29, 2022

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prefiero cancelar la suscripcion... pues no me cae bien la empresa, cobran mucho y todavia ya no se puede cancelar gratis, gracias por estos ultimos 2 años de buen servicio.

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New Here ,
Apr 04, 2024 Apr 04, 2024

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Efectivamente en la página no hay forma de cambiar el plan de mensual a anual o viceversa. En mi caso, vi que ahorraba casi 1/3 del costo si lo pasaba de mensual a anual. Escribí al chat de Adobe donde me transfirieron con una ejecutiva y ella lo solucionó justo en ese momento. Eficiente, respetando el plan docente con el que ya cuento.

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Community Expert ,
Apr 06, 2024 Apr 06, 2024

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Changing from monthly to yearly should be possible, but I do not know indeed if it is foreseen, as for most monthly plans the easy way is to cancel and to take the annual plan. Only with stock you would lose the accumulated credits, what you probably would like to avoid, and therefore you would need the help of Adobe, to transfer the credits (which I would guess means for them simply adding the number of credits to your annual plan).

 

As for changing from annual to monthly, that would change a key condition of your plan, so I do not expect that to be possible anyhow. Somewhere in the annual plan, there is a break even, as the early termination fee is half of the remaining due and the monthly plan is pricier.

ABAMBO | Hard- and Software Engineer | Photographer

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