Compatibility issues on Adobe Illustrator 14.0.0

[franziskam39258671]

I bought an image on Adobe Stock and only get a white image on my Adobe Illustrator 14.0.0
What can I do?

[Monika Gause]

That is CS4.

Can you tell us the image number?

[franziskam39258671]

yes, its File #: 222990121

[Monika Gause]

Which file format did you download?

The only one that would make any sense is the EPS. You could try if the AI is saved to CS4 or lower, but if that's not the case, then EPS

[franziskam39258671]

This is only possible as a .ai document. Only download possibility.

[Monika Gause]

OK.

I checked the file. It's been created in version 22.

I could open it in Acrobat (but it required conversion via Document Cloud).

I'm not sure if I'm allowed to downsave the file for you.

So what you can do is to try:

- create a new file in Illustrator and place this file in it

If that does not work:

- open the file in Acrobat and then save a PDF.

If that still does not work:

I will report this to staff now and I hope they can help you.

[franziskam39258671]

Danke Dir, Monika,

das geht weder in Acrobat zu öffnen

(da kommt:

Dies ist eine Adobe® Illustrator®-Datei, die ohne PDF-Inhalt

gespeichert wurde.

Damit diese Datei in anderen

Anwendungen platziert oder geö net werden kann, sollte sie erneut in

Adobe Illustrator mit der aktivierten Option PDF-kompatible

Datei erstellen gespeichert werden. Diese

Option be ndet sich im Dialogfeld Programmeigene Illustrator

Format-Optionen, das beim

Speichern einer Adobe Illustrator-Datei über den Befehl

Speichern unter angezeigt wird.

)

noch in ein leeres Bild einzufügen...

-------------------------

Thank you, Monika,

that's impossible to open in Acrobat

(there comes:

This is an Adobe® Illustrator® file that does not contain PDF content

was saved.

Make this file in others

Applications can be placed or opened, they should be in again

Adobe Illustrator with the PDF-enabled option enabled

File to be saved. These

Option is located in the Program's own Illustrator dialog box

Format options that when

Save an Adobe Illustrator file using the command

Save as is displayed.

)

to insert it into an empty picture ...

Franziska

[franziskam39258671]

Könntet Ihr mir das als .eps Datei speichern und geben?

Could you save that as a .eps file and give it to me?

[Srishti Bali]

Moving the discussion to Adobe Stock​ community.

[Ton Frederiks]

It is an (incompatible  .ai file, created in AI CC 22.1 (2018) without pdf compatibility.

[Om Nath Jha]

Hi Franziska,

Sorry about the trouble. I've sent you the EPS & AI CS4 version of the file over private message. Please check and feel free to update the discussion if you need further assistance.

Regards,

Om