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I bought an image on Adobe Stock and only get a white image on my Adobe Illustrator 14.0.0
What can I do?
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That is CS4.
Can you tell us the image number?
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yes, its File #: 222990121
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Which file format did you download?
The only one that would make any sense is the EPS. You could try if the AI is saved to CS4 or lower, but if that's not the case, then EPS
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This is only possible as a .ai document. Only download possibility.
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OK.
I checked the file. It's been created in version 22.
I could open it in Acrobat (but it required conversion via Document Cloud).
I'm not sure if I'm allowed to downsave the file for you.
So what you can do is to try:
- create a new file in Illustrator and place this file in it
If that does not work:
- open the file in Acrobat and then save a PDF.
If that still does not work:
I will report this to staff now and I hope they can help you.
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Danke Dir, Monika,
das geht weder in Acrobat zu ƶffnen
(da kommt:
Dies ist eine AdobeĀ® IllustratorĀ®-Datei, die ohne PDF-Inhalt
gespeichert wurde.
Damit diese Datei in anderen
Anwendungen platziert oder geƶ net werden kann, sollte sie erneut in
Adobe Illustrator mit der aktivierten Option PDF-kompatible
Datei erstellen gespeichert werden. Diese
Option be ndet sich im Dialogfeld Programmeigene Illustrator
Format-Optionen, das beim
Speichern einer Adobe Illustrator-Datei über den Befehl
Speichern unter angezeigt wird.
)
noch in ein leeres Bild einzufügen...
-------------------------
Thank you, Monika,
that's impossible to open in Acrobat
(there comes:
This is an AdobeĀ® IllustratorĀ® file that does not contain PDF content
was saved.
Make this file in others
Applications can be placed or opened, they should be in again
Adobe Illustrator with the PDF-enabled option enabled
File to be saved. These
Option is located in the Program's own Illustrator dialog box
Format options that when
Save an Adobe Illustrator file using the command
Save as is displayed.
)
to insert it into an empty picture ...
Franziska
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Kƶnntet Ihr mir das als .eps Datei speichern und geben?
Could you save that as a .eps file and give it to me?
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Moving the discussion to Adobe Stockā community.
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It is an (incompatible .ai file, created in AI CC 22.1 (2018) without pdf compatibility.
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Hi Franziska,
Sorry about the trouble. I've sent you the EPS & AI CS4 version of the file over private message. Please check and feel free to update the discussion if you need further assistance.
Regards,
Om