Copy link to clipboard
Copied
Hello,
I download AI files quite often and open them in Illustrator, but I recently downloaded one, license #310281230, and it's acting very strange. The file when open extremely slows down my computer, and I also have to zoom in 800-1200% to even see the image. The selection tools in the app aren't working like any other AI image I have opened, either. Won't really let me select or copy an actual image. I have never had this issue before and it's making it practically impossible to use.
The main purpose I use AI images is to copy them into Photoshop to upload. I know they aren't meant for Photoshop, but I've done this so many times before and never had an issue.
Can anyone help? I'm not proficient in Stock so if there's a workaround or something I'm not doing, feel free to tell me.
Copy link to clipboard
Copied
Hi codyt...,
This sometimes happens with Illustrator files. It works as an Illustrator file but gives suboptimal results when placed in Photoshop. I have granted you a replacement license so you can choose another file.
EBQ
Copy link to clipboard
Copied
Thank you so much for your assistance!