console.adobe.io Adobe Stock errors...

[lauras72481357]

Anytime we create a project and add Adobe Stock to it and generate API keys we cannot view the project. It's been like this for a week or so...

Service getProjectById failed. Error code: 500 , Error message: Internal Server Error 

[lauras72481357]

Bump. Our search still works but cannot access in console backend.

[lauras72481357]

Bump. Wishing we had selected Shutterstock for images now...

[Lauras1210]

Morning bump because this doesn't work, does anyone in adobe support work?

[Abambo]

This isn't Adobe support! This is a user to user forum and your problem is quite specific. I do even not dare to direct you to Adobe customer care as I think that they are not competent in this domain. Well may be you should try any way: Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

[Lauras1210]

Adobe customer care can be contacted here

We have done this and were given an email to contact StockApis directly with no response.

[lauras72481357]

Bump. Got given an email for `stockapis` with no response. Quite possibly the worst support system in universe?

[Christopher at Adobe]

Hi.

The only email we received at stockapis@adobe.com was from David Glass on this same issue. Does he work with you? Adobe was closed the week of June 29-July 3. He told me the issue was resolved and there was nothing for us to investigate.

That is not an Adobe Stock error. It appears to be coming from a different system, perhaps some system you use at your job? If you are still encountering the issue please me directly at cfsmith@adobe.com, but be prepared to give more technical information so I can try to route you to the correct person.

Thanks,

Christopher Smith