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COPYTRACK Requesting license

New Here ,
Aug 04, 2023 Aug 04, 2023

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We purchased an image (85998911) through Fotolia, back in 2019, now we are being asked by COPYTRACK to provide a copy of our license. where can I find this license if my Fotolia account was merged with Adobe?

 

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Community Expert ,
Aug 04, 2023 Aug 04, 2023

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Adobe acquired Fotolia in 2015, so I assume that the license history is available in the Library in your Adobe account.

Jill C., Forum Volunteer

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New Here ,
Aug 04, 2023 Aug 04, 2023

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Jill,

Unfortunately, I cannot find it in our Adobe account. But I still have it on my computer, see the screenshot below.

 

DebyBickford_0-1691167214642.png

 

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Adobe Employee ,
Aug 04, 2023 Aug 04, 2023

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After Adobe acquired Fotolia messaging was sent out for Fotolia customers to migrate their accounts to Adobe Stock. The deadline for completing the migration passed some time ago.

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New Here ,
Aug 04, 2023 Aug 04, 2023

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We did migrate our account, but this image is not showing up. Should I just buy it again?

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Adobe Employee ,
Aug 04, 2023 Aug 04, 2023

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I can see the image is in your team license history. You can open License History from the profile menu and search for the asset ID. Do you see the image there?

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New Here ,
Aug 04, 2023 Aug 04, 2023

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That is one I accidentally just repurchased. It's not the original one from 2019

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