Correction of invoices

Community Beginner ,
Aug 23, 2021 Aug 23, 2021

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We bought two photos under an extended license through Image on Demand. The invoice contains the wrong IDs for the purchased photos.

On the recommendation of the support service, we contacted the Softline supplier in Russia. They reported that the images were purchased through the site. And they cannot help.

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Licensing, Troubleshooting

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correct answers 2 Correct answers

Community Beginner , Aug 25, 2021 Aug 25, 2021
Our lawyers need a fact of confirming the licensing rights to purchased photographs. The invoices do not contain information about the purchased photos. Where is the fact of proof that a particular photograph was acquired by us? There is also no mention in the License History that the photos were purchased by us. There is no connection between License and Invoice.

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Community Beginner , Aug 26, 2021 Aug 26, 2021
The License History does not indicate who owns the purchased photographs. Also, there is no indication in the License History that the photos were purchased. The License History is not related to invoices. Our lawyers need a document confirming ownership of the purchased photographs. Or a license document with information about purchased photos. Where are our guarantees of legal protection for the rights of purchased photographs? For example, how can we defend the right to use the photo in a leg...

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Adobe Employee ,
Aug 24, 2021 Aug 24, 2021

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That is the SKU number for the type of purchase you made. Asset IDs are not currently included in invoices.

 

EBQ

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Community Beginner ,
Aug 25, 2021 Aug 25, 2021

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Our lawyers need a fact of confirming the licensing rights to purchased photographs.
The invoices do not contain information about the purchased photos. Where is the fact of proof that a particular photograph was acquired by us? There is also no mention in the License History that the photos were purchased by us. There is no connection between License and Invoice.

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Adobe Employee ,
Aug 26, 2021 Aug 26, 2021

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Hi @АО «Владхлеб»,

The top of the browser will show your or your company's name. The license history is specific to the profile selected. Please let me know if you need additional information.

 

EvilBugQueen1_0-1629990763372.png

 

EBQ

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Community Beginner ,
Aug 26, 2021 Aug 26, 2021

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The License History does not indicate who owns the purchased photographs. Also, there is no indication in the License History that the photos were purchased. The License History is not related to invoices.

 

Our lawyers need a document confirming ownership of the purchased photographs. Or a license document with information about purchased photos.

 

Where are our guarantees of legal protection for the rights of purchased photographs? For example,
how can we defend the right to use the photo in a legal dispute?

 

This is a serious question for large companies.

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Adobe Employee ,
Aug 27, 2021 Aug 27, 2021

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@АО «Владхлеб» Thank you for adding more context. If you are being approached for copyright violations please file a complaint. At Adobe and Fotolia, we respect intellectual property rights and ask our users to do the same in our Terms of Use and Upload Agreement. Specifically, we request that our users (a) represent and warrant that they own all right, title and interest in and to the content they submit, including all copyright, trademarks, patents, and other intellectual property rights; and (b) agree not to upload any content that infringes or violates the intellectual property rights of any person or entity.

In order to comply with your request, and in accordance with our policies, we kindly ask you to file a proper DMCA complaint with all the necessary information as described in Section 20 of the Adobe General Terms of Use (or Section 17 of Fotolia´s General Terms of Use). Please use Adobe´s online form to file a DMCA complaint here: http://www.adobe.com/legal/dmca.html

Please understand that this procedure is mandatory and serves the protection of all contributors and needs to be complied with.

My colleague @Bibilelo can assist with proof of license.

EBQ

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