We bought two photos under an extended license through Image on Demand. The invoice contains the wrong IDs for the purchased photos.
On the recommendation of the support service, we contacted the Softline supplier in Russia. They reported that the images were purchased through the site. And they cannot help.
That is the SKU number for the type of purchase you made. Asset IDs are not currently included in invoices.
Our lawyers need a fact of confirming the licensing rights to purchased photographs.
The invoices do not contain information about the purchased photos. Where is the fact of proof that a particular photograph was acquired by us? There is also no mention in the License History that the photos were purchased by us. There is no connection between License and Invoice.
The License History does not indicate who owns the purchased photographs. Also, there is no indication in the License History that the photos were purchased. The License History is not related to invoices.
Our lawyers need a document confirming ownership of the purchased photographs. Or a license document with information about purchased photos.
Where are our guarantees of legal protection for the rights of purchased photographs? For example,
how can we defend the right to use the photo in a legal dispute?
This is a serious question for large companies.
Please understand that this procedure is mandatory and serves the protection of all contributors and needs to be complied with.
My colleague @Bibilelo can assist with proof of license.