Corrupted File Adobe Stock

Community Beginner ,
Jul 29, 2022 Jul 29, 2022

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Hello, 

I downloaded this asset from AdobeStock and the file can't be opened, due the following error (screenshot attached).

My illustrator is up to date,  plus I tested it on a different newer iMac and had the same exact issue.

Asset: #473313187


Can I be credited back the credit for this purchase, since I can't seem to open the file at all. 

Thanks.

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Asset Quality , Troubleshooting

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Adobe Employee ,
Jul 29, 2022 Jul 29, 2022

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Did you send a message to file@adobe.com as directed in the error message?

EBQ

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Adobe Employee ,
Jul 29, 2022 Jul 29, 2022

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I verified the issue and have granted you a replacement license. Please choose a different file. I'll send the file to our content team for review as well.

EBQ

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