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corrupted files from adobe stock

New Here ,
Jul 11, 2021 Jul 11, 2021

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Hi,

I am downloading 3 different images from Adobe Stock in .ai format. I can't open them in Inkscape, which just tells me "couldn't load the file". When I try to convert them with some online tools, it's also impossible. It seems that the files are corrupted and can't be used. What can I do about this?

 

Thank you

Maja Borkowska

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Download, Troubleshooting

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Adobe Community Professional ,
Jul 12, 2021 Jul 12, 2021

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Hi @Maja5E0E 

If you are choosing File > Open, then try:

  • Drag and drop from Mac Finder / Windows File Explorer
  • File > Import

https://www.youtube.com/watch?v=2J0RuQ_ZUSg

 

If neither works, post the link or number of one of the files and I'll try to open it in Illustrator to see if it is corrupted or not.

 

~ Jane

Inkscape is professional, free, open source Vector Graphics software.You can download it today, on Windows/Linux/Mac at:https://inkscape.org/en/

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Adobe Employee ,
Jul 12, 2021 Jul 12, 2021

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.ai files can be opened in Adobe Illustrator. Go to your license history and select download as jpeg instead of .ai.

EBQ

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