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Could Not buy a song

New Here ,
Mar 26, 2023 Mar 26, 2023

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Hi, I am first time posting here. I was trying to purchase a song for my video background music. However, it showed a warning and said, "We're sorry, but a system error occurred. If you do not receive a payment confirmation email in the next few minutes, please try again or contact customer service." Does anyone what can I do?

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Audio , Plans and purchase , Troubleshooting

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correct answers 1 Correct answer

Adobe Employee , Mar 27, 2023 Mar 27, 2023

Please contact customer care, https://helpx.adobe.com/contact.html, for assistance. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.


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Adobe Employee ,
Mar 27, 2023 Mar 27, 2023

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Please contact customer care, https://helpx.adobe.com/contact.html, for assistance. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.


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