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Crédits Adobe Stock disparus

New Here ,
Dec 08, 2021 Dec 08, 2021

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Bonjour, 

les crédits de mon compte ont disparu (plus de 110crédits..) depuis que nous sommes passés en abonnement équipe.

Avant de valider la bascule il a été convenu que nous les garderions.

 

Qui dois-je contacter car il est difficile pour nous de rester devant l'écran à attendre que quelqu'un nous réponde.

 

Merci d'avance,

 

TOPICS
Plans and purchase , Troubleshooting

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Adobe Employee ,
Dec 08, 2021 Dec 08, 2021

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Hi @sebala34,

This transfer is not automatic and customer care should have filed a request to complete this when you contacted them earlier this month. I don't see that this was done. I will reach out to our customer care team to follow up on this.  I apologize for the delay.

EBQ

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New Here ,
Dec 08, 2021 Dec 08, 2021

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Hi EBQ, 

thank you  for your quick return.

I am waiting on the customer care team's answer.

 

Hope, they will come back soon to me.

Bests

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