I licensed a Premiere Pro graphics template #249181576.
However, it's causing my Premiere Pro program to freeze for 30 seconds everytime I mess around with it.
Can I get some credit towards another template? Because I'm not happy with this.
Are you confident that your computer handles Premiere Pro correctly?
For advice on how to configure and use Premiere correctly, I suggest you ask the Premiere forum: Premiere Pro on Adobe Support Community
For a refund, I suggest you contact Adobe customer care: Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.
(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here