Credit for another license

[pfmiv94]

Hello,

I licensed a Premiere Pro graphics template #249181576.

However, it's causing my Premiere Pro program to freeze for 30 seconds everytime I mess around with it.

Can I get some credit towards another template? Because I'm not happy with this.

[Abambo]

Are you confident that your computer handles Premiere Pro correctly?

For advice on how to configure and use Premiere correctly, I suggest you ask the Premiere forum:  Premiere Pro on Adobe Support Community 

For a refund, I suggest you contact Adobe customer care: Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)