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Havíamos “Adobe Stock IE – 40 assets/mês + 150 créditos" e coincidência ou não, após a renovação do nosso contrato, aparece a 0 os créditos. O utilizador não consegue identificar quando que foi a 0 ou o consumo. Como identificar o pro quê o utilizador não tem mais estes créditos?
Segundo ponto, como controlar os utilizadores que consomem o Adobe Stock? Se é individual, é suposto cada um utilizar os creditos da sua conta, certo?
Não consigo falar no chat nem solicitar especialista..é urgente a situação e não consigo nenhum contato.
Obrigada!
Do you have Teams or Enterprise stock? Any admin can licence stock assets.
(Contact Adobe customer care via the Admin console: https://adminconsole.adobe.com. You need to be an admin to do so.)
You have an individual stock subscription:
Only you have access to that subscription and can license assets.
Contacting Adobe Customer support:
Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabl
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Do you have Teams or Enterprise stock? Any admin can licence stock assets.
(Contact Adobe customer care via the Admin console: https://adminconsole.adobe.com. You need to be an admin to do so.)
You have an individual stock subscription:
Only you have access to that subscription and can license assets.
Contacting Adobe Customer support:
Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.
(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)