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Credits for assets not showing up

Guest
Feb 06, 2023 Feb 06, 2023

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Hi,

 

I have a business account and recently upgraded from the 40 assets plan to the 750 assets plan. In the Admin Console, the plan is showing as active and linked to my profile. When I log into Adobe Stock, and click on the business account (not my personal account), it shows that there are no assets available.

 

I have called Adobe and was transferred 7 times. In the last call, connection was lost.

 

Does anyone have any ideas other than cancelling the business account and starting again?

TOPICS
Account management , Plans and purchase , Troubleshooting

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correct answers 1 Correct answer

Community Expert , Feb 06, 2023 Feb 06, 2023

Use the admin console (https://adminconsole.adobe.com/support) and use the chat option:

Abambo_1-1675696637915.png

 

 

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Guest
Feb 06, 2023 Feb 06, 2023

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Community Expert ,
Feb 06, 2023 Feb 06, 2023

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Use the admin console (https://adminconsole.adobe.com/support) and use the chat option:

Abambo_1-1675696637915.png

 

 

ABAMBO | Hard- and Software Engineer | Photographer

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