Credits for assets not showing up

[Guest]

Hi,

I have a business account and recently upgraded from the 40 assets plan to the 750 assets plan. In the Admin Console, the plan is showing as active and linked to my profile. When I log into Adobe Stock, and click on the business account (not my personal account), it shows that there are no assets available.

I have called Adobe and was transferred 7 times. In the last call, connection was lost.

Does anyone have any ideas other than cancelling the business account and starting again?

[Abambo · Accepted solution]

Use the admin console (https://adminconsole.adobe.com/support) and use the chat option: