Credits package

[Rinnai_Brasil]

Hello,

I've just bought a 40-credit package. The first time I tried the credit card refused the deal, but I authorized it by the app and the charge was made.

However, I can't see the credits anywhere on my profile, and when I try to get a standard license to a picture, it directs me to make a subscription package.

What can I do?

Regards,

[WendellaBee]

Hi R. B.,

I've put in a query for your issue. I will update when I can provide you with more information.

EBQ

[Rinnai_Brasil]

Hello, EBQ1,

Any answer to our query?

Regards,

Leonardo

[WendellaBee]

Thank you for the nudge, we're still investigating.

EBQ

[WendellaBee]

Hello R. B.,

I apologize for the delayed response. I see that the transactions aren't being authorized which usually means there is an issue with the bank that is authorizing the purchase. If you are trying to purchase credit packs for your team instead of as a personal purchase you'll need to contact your reseller. I've asked my contact in customer care to reach out to you about your failed orders.

EBQ

[WendellaBee · Accepted solution]

Hi Leonardo,

Apologies again. Please contact Brasoftware Informatica LTDA for assistance.

EBQ