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Credits package

New Here ,
May 09, 2019 May 09, 2019

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Hello,

I've just bought a 40-credit package. The first time I tried the credit card refused the deal, but I authorized it by the app and the charge was made.

However, I can't see the credits anywhere on my profile, and when I try to get a standard license to a picture, it directs me to make a subscription package.

What can I do?

Regards,

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correct answers 1 Correct answer

Adobe Employee , May 15, 2019 May 15, 2019
Hi Leonardo,Apologies again. Please contact Brasoftware Informatica LTDA for assistance.EBQ

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Adobe Employee ,
May 09, 2019 May 09, 2019

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Hi R. B.,

I've put in a query for your issue. I will update when I can provide you with more information.

EBQ

EBQ

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New Here ,
May 13, 2019 May 13, 2019

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Hello, EBQ1,

Any answer to our query?

Regards,

Leonardo

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Adobe Employee ,
May 13, 2019 May 13, 2019

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Thank you for the nudge, we're still investigating.

EBQ

EBQ

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Adobe Employee ,
May 15, 2019 May 15, 2019

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Hello R. B.,

I apologize for the delayed response. I see that the transactions aren't being authorized which usually means there is an issue with the bank that is authorizing the purchase. If you are trying to purchase credit packs for your team instead of as a personal purchase you'll need to contact your reseller. I've asked my contact in customer care to reach out to you about your failed orders.

EBQ

EBQ

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Adobe Employee ,
May 15, 2019 May 15, 2019

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Hi Leonardo,

Apologies again. Please contact Brasoftware Informatica LTDA for assistance.

EBQ

EBQ

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