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Credits showing on plan but won't let me licence image

New Here ,
Nov 10, 2021 Nov 10, 2021

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I have a creative cloud license and have added Adobe Stock Credits, but I cannot redeem these to purchase images. The credits are showing, but when I try to licence an image, a pop up appears saying

'Welcome Back! Now that you're logged in, please make your selection again.' I have been on with Adobe now for 3 weeks trying to get this issue sorted but I am having zero luck. Please help! Any advice welcome.

 

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Licensing , Plans and purchase

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Adobe Employee ,
Nov 10, 2021 Nov 10, 2021

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Locking this duplicate post.

EBQ

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