I am writing to express my disappointment following a recent interaction with your customer service team.
I initially spoke with Shilpy to enquire whether there was a better price available for the renewal of my subscription. Rather surprisingly, instead of discussing any options with me, she transferred me straight to a department to cancel my service—without so much as a conversation or any effort to understand my query.
In light of this, I asked to be taken through your complaints procedure, but my request was simply ignored.
The advisor I was transferred to (Tanish), did not introduce himself—neither his name, position, nor department were provided. He continued to ignore my request regarding the complaints process and avoided answering my questions each time I asked. The conversation went round in circles without any resolution.
I was told that a manager, Appaiah, was involved in the matter, but frankly, I am unsure whether this was simply an excuse to avoid proper escalation.
Given this experience, I have decided to cancel my service. The level of customer care I received was extremely disappointing, and I will be taking my business elsewhere—somewhere I feel confident that customers are treated with the respect and attention they deserve.
Just wanted to share this so other people can think before renewing for another year with this company.
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