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Deceitful behaviour - plan cancellation Adobe Stock

New Here ,
Oct 24, 2019 Oct 24, 2019

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Dear Adobe,
after a few searches on your community, it's clear you are following a deceitful behaviour.

In the beginning, I thought it was my fault, but it's now clear to me that the hidden "cancel plan" button, as you can see on your own made tutorial page, was not my fault and not even a bug.

hidden buttonhidden button

 

I was aware of contract terms, the annual contract subscription to Adobe Stock after the free trial, and the fee for cancellation before the end of terms, I'm not contesting that.

 

But your behaviour is unacceptable. On my bank account, I discovered there are 5 payments of 36.69 euros to you while you billed just 4 months. Simply NOT ACCEPTABLE, sorry.

 

invoicesinvoices

Below my payments:

04/10/2019 22.48 ADOBE STOCK ADOBE.COM IE N. 671462
28/09/2019 11.43 ADOBE STOCK ADOBE.COM IE N. 678415
04/09/2019 17.01 ADOBE STOCK ADOBE.COM IE N. 662853
21/08/2019 13.24 ADOBE STOCK ADOBE.COM IE N. 664860
04/08/2019 12.31 ADOBE STOCK ADOBE.COM IE N. 653064

I don't think it takes weeks to generate a PDF...
Please explain that.

Let me add i'm not using your service.
I could be wrong, I do not know what is happening to you guys, but that is sad.
I do not accept your free months.

I want my money back and plan cancellation asap.

Regards.

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Adobe Employee ,
Oct 24, 2019 Oct 24, 2019

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Please contact customer care for assistance with your issue: https://helpx.adobe.com/contact.html

 

EBQ

EBQ

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New Here ,
Oct 25, 2019 Oct 25, 2019

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Thanks EBQ for the answer I know very well that pages.

I already spoke with the customer care.

What can you do for me EBQ? How can you help me?

 

I try to be concise: on my bank report there's an extra payment! I see 5 payments instead of 4! I remember you the "cancel" button was absent during the trial and even after.

I don't wanna give you another chance after I saw my bank account. I lose my faith in you.

I don't need you 3 free months. I'm not using your services.

 

I want my extra money payed back and I possibly would my plan cancelled without fee.

 

That is what I could considere customer CARE.

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New Here ,
Oct 28, 2019 Oct 28, 2019

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Hi. Any updates?

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