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I Purchased this image and when I received the high res image I realized that there was a defect ... something wrong with the colour on her arm
AdobeStock_164618068.jpeg
How do I get Adobe to give me a credit?
thanks.
Lyn Drake
Hi Lyn,
Our product team has confirmed that the file(164618068) has an artifact on the T-Shirt and on the arm, which is from the sun. Hence, I am adding an image license to your account so that you can use it against a different image.
Hope that helps!
Feel free to update this thread in case of any additional questions.
Regards,
Twarita
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It's not quite a defect, but a standard lens phenomena when you photograph against the sun. It's quite visible on the preview, so you could have detected it before licensing the picture.
But I agree, it can be disturbing.
May be twaritar3263062​ has a solution?
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Hi Lyn,
Let me get this file checked from the product team. I will update this thread once I hear from them. Appreciate your patience.
Regards,
Twarita
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Thanks, once you know the defect is there, it is easy to spot, but if you’re looking at the low res image for the first time, it is not apparent.
Lyn D
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tx
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Hi Lyn,
Our product team has confirmed that the file(164618068) has an artifact on the T-Shirt and on the arm, which is from the sun. Hence, I am adding an image license to your account so that you can use it against a different image.
Hope that helps!
Feel free to update this thread in case of any additional questions.
Regards,
Twarita
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Thanks Twaritar, appreciate your assistance.
Lyn
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You are welcome!
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Hi
I don’t see the credit in my account yet …
Tx
Lyn
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Lyn,
One standard image has already been added to your account on 1/2/2019. Please login to your Stock account with your credentials and check the "available licenses" in the blue navigation box.
Regards,
Twarita
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T
But I purchased five images Dec. 11 and purchased this image on Dec. 12 leaving a balance of five unused … so if you replaced this one there should be a total of five images in my account … right now it reads that I have used one and have four available.
L
Order details
Order # <https://postoffice.adobe.com/po-server/link/redirect?target=eyJhbGciOiJIUzUxMiJ9.eyJ0ZW1wbGF0ZSI6ImVjb21tX3N0b2NrX29yZGVyX3JlY2VpdmVkIiwiZW1haWxBZGRyZXNzIjoiTFlORFJBS0VAU0hBVy5DQSIsInJlcXVlc3RJZCI6IjEwNzMwM2U2LTFlMTItNDU2Yy1hNzVjLTkxZGE1ODhlOWEyNyIsImxpbmsiOiJodHRwOi8vd3d3LmFkb2JlLmNvbS9nby9hY2NvdW50X29yZGVycyIsImxhYmVsIjoiMiIsImxvY2FsZSI6ImVuX1VTIn0.j9Nf1Xun6_ClYNgso0_rRY4iawM-bpS1XhAGm1BnJeyaS7-Qy7MdklaWoCc9-lqt-7sjkMz6nu-l4PZ7nFreFA> ADB047698114
Order Date: December 12, 2018
Expiration Date: December 11, 2019
PLAN
PRICE
Adobe Stock - 5 credit pack
US$49.95
Subtotal: US$49.95
Tax/VAT: US$6.00
Total payment today: US$55.95
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Lyn,
Please check your private message.
Regards,
Twarita
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Hi Twarita
What’s wrong with the Adobe Stock site? It doesn’t work in Google Chrome and in IE it is PAINFULLY slow … this has just started since New year.
L
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DIsable any add-ons you have and enable them again step by step. IE is indeed somewhat slower, but work fine. Did you try Firefox?