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I Purchased this image and when I received the high res image I realized that there was a defect ... something wrong with the colour on her arm
How do I get Adobe to give me a credit?
It's not quite a defect, but a standard lens phenomena when you photograph against the sun. It's quite visible on the preview, so you could have detected it before licensing the picture.
But I agree, it can be disturbing.
May be twaritar3263062 has a solution?
Let me get this file checked from the product team. I will update this thread once I hear from them. Appreciate your patience.
Thanks, once you know the defect is there, it is easy to spot, but if you’re looking at the low res image for the first time, it is not apparent.
Our product team has confirmed that the file(164618068) has an artifact on the T-Shirt and on the arm, which is from the sun. Hence, I am adding an image license to your account so that you can use it against a different image.
Hope that helps!
Feel free to update this thread in case of any additional questions.
Thanks Twaritar, appreciate your assistance.
You are welcome!
I don’t see the credit in my account yet …
One standard image has already been added to your account on 1/2/2019. Please login to your Stock account with your credentials and check the "available licenses" in the blue navigation box.
But I purchased five images Dec. 11 and purchased this image on Dec. 12 leaving a balance of five unused … so if you replaced this one there should be a total of five images in my account … right now it reads that I have used one and have four available.
Order # <https://postoffice.adobe.com/po-server/link/redirect?target=eyJhbGciOiJIUzUxMiJ9.eyJ0ZW1wbGF0ZSI6ImVjb21tX3N0b2NrX29yZGVyX3JlY2VpdmVkIiwiZW1haWxBZGRyZXNzIjoiTFlORFJBS0VAU0hBVy5DQSIsInJlcXVlc3RJZCI6IjEwNzMwM2U2LTFlMTItNDU2Yy1hNzVjLTkxZGE1ODhlOWEyNyIsImxpbmsiOiJodHRwOi8vd3d3LmFkb2JlLmNvbS9nby9hY2NvdW50X29yZGVycyIsImxhYmVsIjoiMiIsImxvY2FsZSI6ImVuX1VTIn0.j9Nf1Xun6_ClYNgso0_rRY4iawM-bpS1XhAGm1BnJeyaS7-Qy7MdklaWoCc9-lqt-7sjkMz6nu-l4PZ7nFreFA> ADB047698114
Order Date: December 12, 2018
Expiration Date: December 11, 2019
Adobe Stock - 5 credit pack
Total payment today: US$55.95
Please check your private message.
What’s wrong with the Adobe Stock site? It doesn’t work in Google Chrome and in IE it is PAINFULLY slow … this has just started since New year.
DIsable any add-ons you have and enable them again step by step. IE is indeed somewhat slower, but work fine. Did you try Firefox?