Disgusted with this rip off service

New Here ,
Jul 22, 2022 Jul 22, 2022

Copy link to clipboard

Copied

I signed up for the free trial as I only needed one photo to use.  I was then away at the time of the first payment so didnt cancel and was quite happy to pay once as Ive used the photo. Now I've just tried to cancel and its charging me £131 cancellation fee. Just digusting.  I will pay but I will never use this service again and will leave negative feedback on every review site I can find

TOPICS
Account management , General , Plans and purchase

Views

87

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 25, 2022 Jul 25, 2022

Copy link to clipboard

Copied

Please contact customer care, https://helpx.adobe.com/contact.html, for assistance. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

EBQ

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 27, 2022 Jul 27, 2022

Copy link to clipboard

Copied

There is no chat option on my account.  Is there a complaints email I can use?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 28, 2022 Jul 28, 2022

Copy link to clipboard

Copied

Just so you know, there is no chat icon, no phone number, no email, no reply to my request for a complaint email address. Basically no way to contact you,  so no way out of this nightmare,. So I've gone ahead and blocked any further payments to your scam from my account. Do better,   I will never touch your service ever again and will warn everyone else.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 28, 2022 Jul 28, 2022

Copy link to clipboard

Copied

There is no complaints email. You may need to change your browser settings to see the chat option. You will need to be signed into your Adobe account to access chat. Account updates cannot be made through the forum you would need to contact customer care for assistance. Canceling your payment method without canceling your subscription will put yout account into a bad state since you've agreed to an annual contract and have stopped payment. Please review your subscription terms before disrupting your payments.

EBQ

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 28, 2022 Jul 28, 2022

Copy link to clipboard

Copied

LATEST

This is hilarious. Why am I not suprised that your scam ripp off site does not have a complaints email.   There is not chat option and that is your problem not mine.

 

I've already told you I think you are a bunch of cowboys looking to steal off people and I will never touch your  site again so why would I care if my account is 'In a bad state'.  |Hahahaha, you gave me no option.  

 

Shocking customer services. I wont be coming back

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
express Get Adobe Express free

Easily make social graphics, flyers, logos, and more from thousands of free templates.

Get free app
Free to use, no credit card required
Resources
Buy Adobe Stock
Getting Started