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Does Adobe Stock not support iPad?

New Here ,
Feb 12, 2023 Feb 12, 2023

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I can not download templates from Adobe Stock to my iPad. Not openning. Why? What is the problem?I can see the zip file. But Its not openning. Does Adobe Stock not support iPad?

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Community Expert , Feb 12, 2023 Feb 12, 2023

[Moderator moved from Stock Contributors to Adobe Stock.]

 

For best results, open AI Assets in desktop Illustrator.  And open ID assets in desktop InDesign.

 

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LEGEND ,
Feb 12, 2023 Feb 12, 2023

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Do you have an app to open ZIP files - that's not something Adobe can do automatically? What kind of template are they? (For example an InDesign template is useless on an iPad because there isn't an InDesign app on iPad).

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New Here ,
Feb 12, 2023 Feb 12, 2023

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I am a customer in here. In my iPad, I am using AI and PS. And in Stock I just tried to download some AI and PS mock up or templates. I can see zip file but when i click the file it does not working. By the way thanks your answers. 🙏

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Community Expert ,
Feb 12, 2023 Feb 12, 2023

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If you buy assets, they are not zip files. I don't know of any asset that is a zip file. And I can licence from my iPad without a problem. I do not know if I could open an AI file, however, as I've never tried.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Feb 12, 2023 Feb 12, 2023

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You should post the asset ID, and I can try if I can download from my iPad and use that on my iPad.

ABAMBO | Hard- and Software Engineer | Photographer

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LEGEND ,
Feb 12, 2023 Feb 12, 2023

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PS Are you a stock CONTRIBUTOR (selling files TO Adobe)? Or are you buying files FROM Adobe (Stock CUSTOMER)?

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Community Expert ,
Feb 12, 2023 Feb 12, 2023

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[Moderator moved from Stock Contributors to Adobe Stock.]

 

For best results, open AI Assets in desktop Illustrator.  And open ID assets in desktop InDesign.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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