Don't allowed to use my credits

[yiorgosB84B]

About an hour ago I purchased 5 credits.

I received the confirmation email with the order number in it. In my account profile, my plan already include 5 credits.

Every time I try to license a photo, I get an error message asking me to contact customer support and don't allow me to licence and download any photo.

Please Help me.

Yiorgos

[Moderator deleted private data from attached picture]

[Abambo]

Sorry about this, but your first picture clearly tells you what to do: contact Adobe Customer Care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

[yiorgosB84B]

Thank you for your response

My first picture (error message) clearly tells me to contact Adobe
Customer Care IF I "don't receive a payment confirmation email". As I
mentioned I do have receive that email.

Furthermore, a corresponding invoice have been issued.

I tried to, but I wasn't able establish a chat session.

Please notice that I live in Greece and as you can understand it is not
affordable to call your support phone numbers.


Best regards

Yiorgos

[WendellaBee]

Hi @yiorgosB84B,

It looks like you were able to reach contact care. This is your case number. ADB-23754908-Z2W0

Your case will need to be escalated to our engineering support team. We appreciate your patience as we work to resolve this for you.

[yiorgosB84B]

My case number. ADB-23754908-Z2W0


Still unsolved problem.

I am in the middle of an ongoing project and I need thoose photos. I
work on strict deadlines.

Please help me.



Yiorgos

[WendellaBee]

@yiorgosB84B Thank you for your patience while we work to resolve this issue.

[yiorgosB84B]

Problemn solved.

Thank you Adobe Support Community. Thanks a lot.



Yiorgos