Locked

Don't allowed to use my credits

Community Beginner ,
Mar 20, 2022 Mar 20, 2022

Copy link to clipboard

Copied

About an hour ago I purchased 5 credits.

I received the confirmation email with the order number in it. In my account profile, my plan already include 5 credits.

Every time I try to license a photo, I get an error message asking me to contact customer support and don't allow me to licence and download any photo.

 

Please Help me.

Yiorgos

 

[Moderator deleted private data from attached picture]

TOPICS
Account management , Download , Licensing

Views

87

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Mar 20, 2022 Mar 20, 2022

Copy link to clipboard

Copied

Sorry about this, but your first picture clearly tells you what to do: contact Adobe Customer Care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 20, 2022 Mar 20, 2022

Copy link to clipboard

Copied

Thank you for your response

My first picture (error message) clearly tells me to contact Adobe
Customer Care IF I "don't receive a payment confirmation email". As I
mentioned I do have receive that email.

Furthermore, a corresponding invoice have been issued.

I tried to, but I wasn't able establish a chat session.

Please notice that I live in Greece and as you can understand it is not
affordable to call your support phone numbers.


Best regards

Yiorgos

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 21, 2022 Mar 21, 2022

Copy link to clipboard

Copied

Hi @yiorgosB84B,

It looks like you were able to reach contact care. This is your case number. ADB-23754908-Z2W0

Your case will need to be escalated to our engineering support team. We appreciate your patience as we work to resolve this for you.

EBQ

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 23, 2022 Mar 23, 2022

Copy link to clipboard

Copied

My case number. ADB-23754908-Z2W0


Still unsolved problem.

I am in the middle of an ongoing project and I need thoose photos. I
work on strict deadlines.

Please help me.



Yiorgos

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 23, 2022 Mar 23, 2022

Copy link to clipboard

Copied

@yiorgosB84B Thank you for your patience while we work to resolve this issue.

EBQ

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 27, 2022 Mar 27, 2022

Copy link to clipboard

Copied

LATEST
Problemn solved.

Thank you Adobe Support Community. Thanks a lot.



Yiorgos

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
Buy Adobe Stock
Getting Started