About an hour ago I purchased 5 credits.
I received the confirmation email with the order number in it. In my account profile, my plan already include 5 credits.
Every time I try to license a photo, I get an error message asking me to contact customer support and don't allow me to licence and download any photo.
Please Help me.
[Moderator deleted private data from attached picture]
Sorry about this, but your first picture clearly tells you what to do: contact Adobe Customer Care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.
(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
It looks like you were able to reach contact care. This is your case number. ADB-23754908-Z2W0
Your case will need to be escalated to our engineering support team. We appreciate your patience as we work to resolve this for you.