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Download file types

New Here ,
Aug 21, 2020 Aug 21, 2020

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Recently I've noticed a choice of file type for downloading when I purchase a Stock license, either an AI or jpg, with the option of setting a default file type for download. I believe my default got set as a jpg and now I cannot download anything except jpgs, regardless of whether I purchase an AI file license. Can someone direct me to where I can remove this default setting? I believe there was a location for it mentioned in the dialog box, but the box does not come up anymore. I've contacted customer service with zero help (and a whole heap of frustration)...now I'm left with a file that I cannot use! I've attached an image of the product I purchased and the product I received.

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Account management , Licensing , Troubleshooting

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correct answers 1 Correct answer

Community Expert , Aug 22, 2020 Aug 22, 2020

Select a single picture. Then you click on "Settings". In the dialog box you can then change the options.

Settings eps-jpg.jpgGoogle ChromeScreenSnapz001.jpg

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Community Expert ,
Aug 22, 2020 Aug 22, 2020

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Select a single picture. Then you click on "Settings". In the dialog box you can then change the options.

Settings eps-jpg.jpgGoogle ChromeScreenSnapz001.jpg

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New Here ,
Jun 07, 2022 Jun 07, 2022

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This does not work for me. The option to change to format is not displayed in the dialog box.

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Community Expert ,
Jun 07, 2022 Jun 07, 2022

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Are you certain that you are with a vector asset?

 

My first is a photo:

Abambo_0-1654614007149.png

My second is a vector asset:

Abambo_1-1654614036647.png

 

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Jun 15, 2022 Jun 15, 2022

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@CityCPC

Did you get chance to change your settings using the Second vector asset "Settings" option. 

Please note:Settings option is available to Vector assets only. You can change your settings to "Always download vector file type" or "Ask me everytime". 

 

 

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