Downloaded file different from the preview

New Here ,
Jan 13, 2022 Jan 13, 2022

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I lincensed file #248712400 (.ai) but downloaded image is the same as #248712150.
Can i somehow get the correct one? 

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correct answers 1 Correct answer

Adobe Employee , Jan 13, 2022 Jan 13, 2022
Hello, I've verified the issue and granted you a replacement license. As Abambo mentioned, you will need to choose a new one from what is offered. If the corrected one is added at some point by the contributor the asset will be found under a new file number. I'll send the asset to the content team for review. Thank you for the report and sorry for the problem with the asset.

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Adobe Community Professional ,
Jan 13, 2022 Jan 13, 2022

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The asset author made a mistake and the asset will be taken down, but there is no possibility to contact the author to get the correct asset. You will need to chose a new one from what is offered.

 

Tagging @Contributor1 for advice.

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Jan 13, 2022 Jan 13, 2022

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Hello, I've verified the issue and granted you a replacement license. As Abambo mentioned, you will need to choose a new one from what is offered. If the corrected one is added at some point by the contributor the asset will be found under a new file number. I'll send the asset to the content team for review. Thank you for the report and sorry for the problem with the asset.

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