Downloaded file doesn't match preview

New Here ,
Apr 19, 2022 Apr 19, 2022

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I used a liscense for 115448996. The preview showed a logo with two H's side by side and some other vector lines. The download I got was of a house logo..... I can't get anyone to answer on the customer service line and have waited nearly 45 minutes on hold. What else can I do at this point? I'm so frustrated!image.pngimage.png

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Asset Quality , Download , Licensing , Troubleshooting

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correct answers 1 Correct answer

Adobe Employee , Apr 19, 2022 Apr 19, 2022

Hello, I've verified the issue and granted you a replacement credit. I'll send the asset to the content team for review. Thank you for the report and sorry for the problem with the asset.

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Adobe Employee ,
Apr 19, 2022 Apr 19, 2022

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Hello, I've verified the issue and granted you a replacement credit. I'll send the asset to the content team for review. Thank you for the report and sorry for the problem with the asset.

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