Downloaded image is not opening as a full image

[default6hg9zx3lp23b]

I used a credit to licence an image and I downloaded both the ai and jpeg formats. When I open the image  both sides of the image are cut off, and not showing the full image, which is no good to me. See example below

[LinSims]

I'm guessing you're asking a question about Adobe Stock. so I'll move this to the Stock forum, where I hope you'll get an answer to your question.

The Using the Community forum is for help in using the Adobe Support Community forums, not for help with specific programs. Product questions should be posted in the associated product community.

[EvilBugQueen1]

Please provide the asset ID number and I can take a look.

[default6hg9zx3lp23b]

Hi,

Thanks for getting back to me on this.
The Asset number is FILE #: 288598728

Many thanks,
Sean.

[default6hg9zx3lp23b]

Hi,

Thanks for getting back to me on this.

The Asset number is FILE #:  288598728

Many thanks,

Sean.

[EvilBugQueen1]

Sorry for the delay in getting back to you. I've confirmed the issue with this file and granted you a replacment license. You'll need to choose a different file.