Downloaded image lower resolution than listed

New Here ,
Jul 10, 2022 Jul 10, 2022

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Hi, image 351830549 is listed as 1520 x 1143px and image 350481190 is listed as 1496 x 1124px. However, when I download them, they are both 799 x 601px. I'm confident the problem is not on my end, since I also licensed image 348891016, and both the size listed and downloaded size are the same (2272 x 1704px). What gives?

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Adobe Employee , Jul 11, 2022 Jul 11, 2022

Hello, I've verified the issue and granted you 2 replacement credits. (for 351830549 and 350481190) I'll send the asset to the content team for review. Thank you for the report and sorry for the problem with the assets.

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Community Expert ,
Jul 10, 2022 Jul 10, 2022

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Even the preview downloads at a higher resolution. But you are correct (I tested 351830549). The EXIF data shows 1520×1143, that's probably where that value comes from. The image itself is from 2016. I do not know about the image requirements at that time, but it strongly seems to me, that the EXIF manipulations have been done to fool the automatic uploader to circumvent a size check. Your second is the same author. Well, the third too, but there may be other tricks used.

 

Anyhow, this is for @Contributor1 to further check and to get you replacement credits. If you can't use the image at that size, however, I fear that there won't be a solution. You will need to get a different one.

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Jul 11, 2022 Jul 11, 2022

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Hello, I've verified the issue and granted you 2 replacement credits. (for 351830549 and 350481190) I'll send the asset to the content team for review. Thank you for the report and sorry for the problem with the assets.

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New Here ,
Jul 12, 2022 Jul 12, 2022

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Thanks!

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