Downloaded images crashes Illustrator

[vvdesign]

Downloaded vector image #242681883 from Adobe Stock but it crashes Illustrator CC2019. Error message says it doesn't have a tiff preview. My first choice is for you to fix it please, because I searched high and low to find the right image. Can you help?

[twaritar3263062]

Hi Victoria,

Sorry for the trouble it has caused to you.

Let me get this file checked from the product team. I will update this thread once I hear from them. Appreciate your patience.

Regards,

Twarita

[twaritar3263062 · Accepted solution]

Victoria,

We've checked the file at our end and had no problem downloading or opening it. Please check your email for more information.

Regards,

Twarita