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Downloaded images crashes Illustrator

Community Beginner ,
Mar 11, 2019 Mar 11, 2019

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Downloaded vector image #242681883 from Adobe Stock but it crashes Illustrator CC2019. Error message says it doesn't have a tiff preview. My first choice is for you to fix it please, because I searched high and low to find the right image. Can you help?

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Adobe Employee , Mar 12, 2019 Mar 12, 2019
Victoria,We've checked the file at our end and had no problem downloading or opening it. Please check your email for more information.Regards,Twarita

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Adobe Employee ,
Mar 11, 2019 Mar 11, 2019

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Hi Victoria,

Sorry for the trouble it has caused to you.

Let me get this file checked from the product team. I will update this thread once I hear from them. Appreciate your patience.

Regards,

Twarita

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Adobe Employee ,
Mar 12, 2019 Mar 12, 2019

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Victoria,

We've checked the file at our end and had no problem downloading or opening it. Please check your email for more information.

Regards,

Twarita

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