Downloaded Stock vectors open as blank

[kristinb7284722]

I've tried several images and they all open in Photoshop as a blank space.  The downloaded preview shows the watermark in the middle, but nothing else.  And, the licensed image is completely blank.  

Set to open as jpeg in Adobe Stock before I downloaded and jpeg version results in blank as well.  I also used an online converter to convert the Ai file to jpeg and that also is blank.

I can open any other file saved previously just fine, including Ai files and jpegs.  Just the files opened today.  I've updated Photoshop and restarted my laptop. 

Why are my files turning up blank???? 

[EvilBugQueen1]

Hi @kristinb7284722 

Are you using the most recent version of Photoshop? Can you please provide an asset ID for the file you where you are seeing this behavior? I can help troubleshoot.