I downloaded this image https://stock.adobe.com/uk/images/sommerwiese/116084792?prev_url=detail it's a vector of a blue sky with grass. When I open up my download it's actually a pale green bokeh style background. Completely unrelated to the image I downloaded. I've never had this happen before and it is definitely a problem your end as I've re-downloaded the image and it is always wrong. Anyone know who to contact to rectify this? Thanks!
This sometimes happens due to user error when the contributor uploads files to Adobe Stock. I see that the jpeg is the right file but the .ai is not. I will report this to our content team and have granted you a replacement license to choose a different file.
That's very helpful - thank you!
Hi. I just downloaded #124462200 expecting it to be a vector and it is a really poor quality bitmap. The chat directed me to this post. Can you help me with this?
What program are you using to view the file?
Hi. I just opened it in Illustrator and it is ok. Not sure why it was
coming into Coreldraw correctly.
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Hey there, we have the same problem: Image 442617792 is not vector but a pixel file even when choosing vector as download source. Could you please help us, thanks!
I have the same problem. The wrong image downloaded. What do I do?
This thread is not about having the wrong image downloaded, but about a faulty asset, showing a preview that's different from the actual asset.
In all cases, I recommend opening a new thread, posting the asset ID and explaining exactly the problem.
I will lock this thread know, as it has been solved.