We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.
Please can someone assist me. I am merely a business owner who licensed a few stock images I would like to use in my business.
I downloaded the images but they are merely in JPEG and not IN PNG or any other file format. Surely if I paid and licensed the images, I should receive them in all formats?
Some of the images do not want to open at all and the error message I receive is that the file has been damaged.
Surely something is not right here or am I being ignorant and believed that paying for something from a reputable company like ADOBE I will not be screwed over.
I have tried getting some clarity via the support channels but this is absolute ridiculous to navigate through.
Why would you get them in all formats - genuine question. If you want a PNG you can open the JPEG and save as PNG using Photoshop. However, the JPEG format will have been carefully chosen and optimized. Or are you saying there is a quality issue?
For the damaged files, please give the software you are using to open it, and the exact message.
In addition to Aandi Inston's reply, I would also like to know the file IDs of the Adobe Stock assets with which you are facing quality issues so that we can further assist you.
Thank you, the issues has been sorted.
Glad to hear that your issue got resolved.
Feel free to update this thread in case of any additional questions.