Copy link to clipboard
Copied
The duration of downloaded HD video is significantly shorter than posted on the AdobeStock site.
Item: AdobeStock_145802704 is posted as :17 but downloaded as :02.
Has anyone on the forum had a similar experience?
Hi Pat,
The video is corrupted and is a loop for 17 secs for the 2 sec video so we'll process the refund for you for the same.
Let me know if you still have issues.
Regards,
Sheena
Copy link to clipboard
Copied
Let twaritar3263062​ or Sheena Kaul​ look into this and decide on what to do.
Copy link to clipboard
Copied
Hello P. C.,
Is this a video you uploaded to Stock via the contributor site or a video you have licensed or downloaded?
EBQ
Copy link to clipboard
Copied
Hi EBQ,
This was video that I licensed and downloaded.
PJC
Copy link to clipboard
Copied
Hi P. C.,
I took a look and it appears that video on the site is the same 2 sec video you downloaded looping over the 17 secs. I'll look into this further. Sheena or Twarita will be able to help you regarding your license purchase.
EBQ
Copy link to clipboard
Copied
Hi EBQ,
Thanks for your attention, that was my experience as well. I hope to hear from them soon.
PJC
Copy link to clipboard
Copied
Hi there,
I apologize for the trouble caused to you. Let me report the same to the product team and see if I can get the complete video for you.
Appreciate your patience for the same.
Regards,
Sheena
Copy link to clipboard
Copied
Hi Pat,
The video is corrupted and is a loop for 17 secs for the 2 sec video so we'll process the refund for you for the same.
Let me know if you still have issues.
Regards,
Sheena
Copy link to clipboard
Copied
Hi Sheena,
Too bad about the video but thanks for resolving the issue. I'll be on the lookout for the refund.
-PJC
Copy link to clipboard
Copied
Hi Pat,
Apologize for the delay in responding.
I got a response from the team that since this purchase was not directly through Adobe we won't be able to provide the refund for the same.
Kindly reach out to the reseller from whom you originally made this purchase.
Regards,
Sheena