The duration of downloaded HD video is significantly shorter than posted on the AdobeStock site.
Item: AdobeStock_145802704 is posted as :17 but downloaded as :02.
Has anyone on the forum had a similar experience?
Hello P. C.,
Is this a video you uploaded to Stock via the contributor site or a video you have licensed or downloaded?
This was video that I licensed and downloaded.
Hi P. C.,
I took a look and it appears that video on the site is the same 2 sec video you downloaded looping over the 17 secs. I'll look into this further. Sheena or Twarita will be able to help you regarding your license purchase.
Thanks for your attention, that was my experience as well. I hope to hear from them soon.
I apologize for the trouble caused to you. Let me report the same to the product team and see if I can get the complete video for you.
Appreciate your patience for the same.
The video is corrupted and is a loop for 17 secs for the 2 sec video so we'll process the refund for you for the same.
Let me know if you still have issues.
Too bad about the video but thanks for resolving the issue. I'll be on the lookout for the refund.
Apologize for the delay in responding.
I got a response from the team that since this purchase was not directly through Adobe we won't be able to provide the refund for the same.
Kindly reach out to the reseller from whom you originally made this purchase.