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Early cancellation fee for a free trial

New Here ,
Aug 14, 2020 Aug 14, 2020

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Enrolled to the FREE trial for Adobe Stock, tried it but didnt really use it, now i have to pay over $150 just for cancellation of this one application. I only tried the service because the website said I was given a special offer when I subcribed to the all creative cloud, which I am very pleased with. These tactics of "hiding" a year long non-cancelable agreement in many pages of small text on another page, makes me want to cancel my whole Creative Cloud subscription. To me this sounds misleading marketing.

I know that I should have read the whole agreement. But I think it's a shame that the terms of the agreement are so unclear. 

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Plans and purchase, Terms of use

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Adobe Employee ,
Aug 14, 2020 Aug 14, 2020

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Hi Hjalte Sigurd5E5E,

The terms of the subscription are that it is an annual subscription and you have 14 days to cancel. Cancelling the annual subscription after that will impose an early termination fee. However I see that you have only used one asset from the first month's quota. Please contact our customer support team for additional assistance. https://helpx.adobe.com/dk/contact.html You might start with the chat icon in the lower right corner of this page.

EBQ

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