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Error al descargar imagen con créditos

Mari Carmen29522018lxm2
New Here ,
Apr 21, 2023 Apr 21, 2023

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Al descargar imagen estándar me aparece el siguiente error: "No hay paquetes de descarga disponibles". Sin embargo me quedan 3 créditos disponibles y no me deja descargar ninguna imagen.

 

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correct answers 1 Correct answer

WendellaBee Adobe Employee
Adobe Employee , Apr 21, 2023 Apr 21, 2023

Apologies, @Mari Carmen29522018lxm2. The subcription you cancelled in October was causing this. I've cleared the problem and you can now use your credits.

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WendellaBee Adobe Employee
Adobe Employee ,
Apr 21, 2023 Apr 21, 2023

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Apologies, @Mari Carmen29522018lxm2. The subcription you cancelled in October was causing this. I've cleared the problem and you can now use your credits.

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Mari Carmen29522018lxm2
New Here ,
Apr 21, 2023 Apr 21, 2023

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In Response To WendellaBee

Hi EBQ! I just confirmed that the problem has been fixed. Image downloaded without problems. Thank you for your attention. Greetings and have a good day!

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