Error: We're sorry, but a system error occurred. If you do not receive a payment confirmation email in the next few minutes, please try again or contact customer service.

[rlndsznt]

I can't subscribe to adobe stock, because I keep getting this message. I've tried from different browsers and different devices, but no matter what I do, it doesn't work.

[WendellaBee]

Hi R.,

Thank you for reaching out. I am looking into this issue.

EBQ

[WendellaBee]

Hi R.,

What were you attempting to purchase on the plans page?

EBQ

[rlndsznt]

Hi EBQ,

The "10 standard assets a month" plan.

[WendellaBee]

Hi R.,

I've escalated your issue and the engineering team is reviewing it. I have granted you a few licenses to use while they investigate. I'll provide an update when I have more information for you.

EBQ

[WendellaBee · Accepted solution]

Hi R.,

I heard back from our engineering team that the issue causing this error for you has been fixed. Please try again and do let us know if you can complete your purchase or not. Thank you for your patience.

EBQ

[SMartinMO]

Having the exact same issue. Have tried 3 times but keep getting that same error.

[Kanikas]

Looping EvilBugQueen1​

[WendellaBee]

Hi S.,

I am looking into your issue. Can you tell me did you recently cancel a stock subscription?

EBQ

[SMartinMO]

Yes. I had cancelled it when it was no longer needed. I was trying to reactivate it a few days ago, but was getting the error. I found a different way to complete my project though, so no longer need the images i was trying to buy.

[WendellaBee]

Hi S.,

I'm sorry to hear you were having difficulty. I am looking into your issue and will provide and update when I have more information.

EBQ

[WendellaBee]

Hi S.,

The engineering team is testing a fix for your issue and I will have an update for you by the end of the week. Once this fix is released you will be able to purchase Adobe Stock again.

EBQ

[WendellaBee]

Hi S.,

You wrote to us during a transition in the forums. We did review your account and it appears you are no longer blocked. Can you please confirm?

EBQ