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Error: We're sorry, but a system error occurred. If you do not receive a payment confirmation email in the next few minutes, please try again or contact customer service.

Community Beginner ,
Aug 09, 2019 Aug 09, 2019

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I can't subscribe to adobe stock, because I keep getting this message. I've tried from different browsers and different devices, but no matter what I do, it doesn't work.
Screen Shot 2019-08-09 at 17.52.02.png

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correct answers 1 Correct answer

Adobe Employee , Aug 20, 2019 Aug 20, 2019

Hi R.,

I heard back from our engineering team that the issue causing this error for you has been fixed. Please try again and do let us know if you can complete your purchase or not. Thank you for your patience.

EBQ

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Adobe Employee ,
Aug 09, 2019 Aug 09, 2019

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Hi R.,

Thank you for reaching out. I am looking into this issue.

EBQ

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Adobe Employee ,
Aug 09, 2019 Aug 09, 2019

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Hi R.,

What were you attempting to purchase on the plans page?

EBQ

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Community Beginner ,
Aug 09, 2019 Aug 09, 2019

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Hi EBQ,

The "10 standard assets a month" plan.

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Adobe Employee ,
Aug 09, 2019 Aug 09, 2019

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Hi R.,

I've escalated your issue and the engineering team is reviewing it. I have granted you a few licenses to use while they investigate. I'll provide an update when I have more information for you.

EBQ

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Adobe Employee ,
Aug 20, 2019 Aug 20, 2019

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Hi R.,

I heard back from our engineering team that the issue causing this error for you has been fixed. Please try again and do let us know if you can complete your purchase or not. Thank you for your patience.

EBQ

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New Here ,
Aug 09, 2019 Aug 09, 2019

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Having the exact same issue. Have tried 3 times but keep getting that same error.

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Adobe Employee ,
Aug 12, 2019 Aug 12, 2019

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Looping EvilBugQueen1

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Adobe Employee ,
Aug 12, 2019 Aug 12, 2019

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Hi S.,

I am looking into your issue. Can you tell me did you recently cancel a stock subscription?

EBQ

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New Here ,
Aug 12, 2019 Aug 12, 2019

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Yes. I had cancelled it when it was no longer needed. I was trying to reactivate it a few days ago, but was getting the error. I found a different way to complete my project though, so no longer need the images i was trying to buy.

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Adobe Employee ,
Aug 13, 2019 Aug 13, 2019

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Hi S.,

I'm sorry to hear you were having difficulty. I am looking into your issue and will provide and update when I have more information.

EBQ

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Adobe Employee ,
Aug 20, 2019 Aug 20, 2019

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Hi S.,

The engineering team is testing a fix for your issue and I will have an update for you by the end of the week. Once this fix is released you will be able to purchase Adobe Stock again.

EBQ

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Adobe Employee ,
Sep 17, 2019 Sep 17, 2019

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LATEST

Hi S.,

You wrote to us during a transition in the forums. We did review your account and it appears you are no longer blocked. Can you please confirm?

 

EBQ

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