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Error We're sorry, but a system error occurred.

New Here ,
Feb 04, 2020 Feb 04, 2020

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Team,

I am receiving this Error after downloads just 10 images ( If you do not receive a payment confirmation email in the next few minutes, please try again or contact customer service.). Will someone let me know about this issue? I have tried in many browsers, mobiles, Different System it's not working

 

Attached is the Screenshot from my PC

Adobe.jpg 

 

TOPICS
Account management, Licensing, Plans and purchase, Troubleshooting

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Adobe Employee ,
Feb 05, 2020 Feb 05, 2020

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Hi Arun,

Thank you for reporting this issue. I am looking into this and will provide an update soon.

EBQ

EBQ

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Adobe Employee ,
Feb 07, 2020 Feb 07, 2020

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Hello Arun,
We discovered the cause of this issue, but it is going to take some time to fix. I've granted you some free licenses to unblock you. I'll provide an update when I have more information. Please reach out to me if you have any questions.
EBQ

EBQ

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New Here ,
Feb 09, 2020 Feb 09, 2020

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Hello,

It works until 5 images, after downloading the 5 images the error seems same. I have attached the screenshot too. Please solve this, then whats the purpose of using Adobe Stock with Error? Waste of money 

Adobe.jpg

Please check and reslove asap, I dont need temporary Solution, i need permanent solution

 

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Adobe Employee ,
Feb 10, 2020 Feb 10, 2020

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Hello Arun,

As I mentioned above it will take some time to fix this issue and we appreciate your patience. At this time the person who set up your Creative Cloud team would be able to complete the purchase.

 

If you have additional questions please send me a private message or contact customer care.

EBQ

EBQ

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New Here ,
Feb 12, 2020 Feb 12, 2020

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Still the Problem not solved, Already 2 days gone. I am working on many clients thatsy I bought Adobe Stock and now the image is not downloading and getting Error

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Adobe Employee ,
Feb 12, 2020 Feb 12, 2020

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Hello Arun,

This issue will not be fixed for some time. Your administrator will need to make purchases on your behalf. If you require additional assistance please contact customer care, https://helpx.adobe.com/contact.html.

EBQ

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Adobe Employee ,
Mar 06, 2020 Mar 06, 2020

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LATEST

I've been told that this issue is now fixed. Can you please verify and let us know here?

EBQ

EBQ

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