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Error when attempting to purchase Adobe Stock license

New Here ,
Oct 04, 2022 Oct 04, 2022

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Hello - 

 

I have 4 credits, and I get this error when I try to purchase an image that requires 1 credit:

 

We're sorry, but a system error occurred. If you do not receive a payment confirmation email in the next few minutes, please try again or contact customer service.

 

I see lots of other posts with the same error, and it seems like the only fix has been to escalate to engineering. Can someone from Adobe please take a look at the issue?

 

Thank you.

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Troubleshooting

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Adobe Employee ,
Oct 04, 2022 Oct 04, 2022

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Hi @dbdc,

This is a generic error and has many causes. I do see that you closed a Stock subscription a few months ago and that appears to be affecting the use of your recently purchased credits. I'll need to work with another team to resolve this and they are in a different timezone. The other team is usually quick to respond but it may take 24 hours or more. I apologize for this inconvenience.

EBQ

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Adobe Employee ,
Oct 06, 2022 Oct 06, 2022

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This has been resolved. Please confirm and let me know if you have any issues.

EBQ

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