Errors happen when I try to purchase a the license of a song.

[Huayi241679257lb4]

 

Hello, this happened when I'm trying to purchase the license of a song, do any of you know how to solve it? (I already have a subscription for adobe stock) Thank you so much!!!

[Abambo · Accepted solution]

Sign out and sign in again.

If that does not solve the problem, please contact Adobe customer service for this. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

[Huayi241679257lb4]

Hello, this happens when I tried to purchase a license of an audio. Please let me know how to solve it, thank you so much! 

Audio source: FineTune Music

Adobe Stock Asset ID: #469581978

[Abambo]

I have no problem to licence with a standard licence:

@WendellaBee