Errors happen when I try to purchase a the license of a song.

New Here ,
Apr 23, 2022 Apr 23, 2022

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Hello, this happened when I'm trying to purchase the license of a song, do any of you know how to solve it? (I already have a subscription for adobe stock) Thank you so much!!!

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Asset Quality , Audio , Libraries , Licensing , Plans and purchase , Troubleshooting

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correct answers 1 Correct answer

Community Expert , Apr 25, 2022 Apr 25, 2022

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If that does not solve the problem, please contact Adobe customer service for this. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges

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Community Expert ,
Apr 25, 2022 Apr 25, 2022

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If that does not solve the problem, please contact Adobe customer service for this. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Apr 25, 2022 Apr 25, 2022

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Hello, this happens when I tried to purchase a license of an audio. Please let me know how to solve it, thank you so much! 

Audio source: FineTune Music

Adobe Stock Asset ID: #469581978

Screen Shot 2022-04-25 at 7.49.04 AM.png

 

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Community Expert ,
Apr 25, 2022 Apr 25, 2022

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I have no problem to licence with a standard licence:

Abambo_0-1650900524831.png

@EvilBugQueen1 

ABAMBO | Hard- and Software Engineer | Photographer

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