Errors on sign into Stock

[mikojj7]

I've got the same error.  

The console of the browse shows an error .

"Uncaught (in promise) TypeError: Cannot read property 'day' of null"

Not sure if it is related, but I am trying to login from Bulgaria. 

[EvilBugQueen1]

Hi mikojj7,

I moved this to its own thread because your error may be different. Are you just stuck on the sign in page? Could you please open the error under the Network section in the browser log and look for x-request ID and post that here? I filed a ticket with the appropriate team and any additional info you can provide would be helpful.

[EvilBugQueen1]

Also did you clear your browser history before signing in most recently?

[mikojj7]

Hi, 

Yes, I did clear my browser history. I did try with Chrome and Edge. The same result. 

I am stuck on the sign in page.

In the network tab, there is a request that fails - https://auth.services.adobe.com/signin/v2/configurations/undefined. Returns 404 - not found. 

I was not able to find x-request ID in the network tab.

[EvilBugQueen1]

Hi mikojj7,

I apologize in the long delay in getting back to you. The team assigned to your issue has a backlog. I've reached out to them for an ETA and expect to have a response soon.

[EvilBugQueen1]

Additionally, it would be helpful if you attempt to sign in again. This will generate a fresh log for them and it will be helpful in troubleshooting your issue.

[EvilBugQueen1]

Our logs are showing that you were able to successfully login on the 24th of June. If you are still experiencing an issue please record what you are seeing and send to me in private message. Please do this before 5pm PDT today as I will be out of the office until July 9. Otherwise I will follow up when I return.

[EvilBugQueen1]

Hello mikojj7,

Can you confirm that the issue is no longer occurring?

[EvilBugQueen1]

Hi mikojj7,

The team looking into your issue is asking for the following.

Please record (screen) all the steps you are taking. We are mostly interested into timestamp (date/hour/minute) when he/she is trying and the error is receiving (screen shot or screen recording).